K. Adam Long Artisan Furniture ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors. This privacy policy explains how we collect, use, and protect the personal information you provide to us when you interact with our website, request custom furniture, or otherwise communicate with us.
Information we collect: We collect and use personal information that you voluntarily provide to us when you engage with our services, as well as certain information that is automatically collected when you visit our website.
Information you provide to us:
- Contact information: Your name, e:mail address, phone number, and mailing address when you inquire about a project, place an order, or subscribe to our newsletter.
- Customization details: Information and specifications about the custom furniture you are requesting, such as design ideas, dimensions, materials, and photographs.
- Payment information: We may collect payment details, including credit card information, to process your order. This information is processed securely by a third-party payment processor and is not stored on our servers.
- Correspondence: A record of any correspondence, including emails or phone calls, when you contact us with questions or for customer support.
Information collected automatically:
- Website data: When you visit our website, our servers may automatically collect non-personal information such as your IP address, browser type, pages viewed, and the date and time of your visit.
- Cookies: Our website may use cookies to enhance your browsing experience, remember your preferences, and understand how you use our site. You can adjust your browser settings to refuse cookies, but this may affect certain features of the website.
How we use your information:
We use the information we collect for the following purposes:
- To provide our products and services: We use your information to fulfill custom furniture orders, process transactions, arrange for delivery, and provide you with updates on your project.
- To communicate with you: We use your contact information to respond to inquiries, provide customer support, and send you important updates about your order.
- For internal record-keeping: We maintain records of customer interactions to improve our products and services, understand customer needs, and customize website content.
- To send promotional emails: With your consent, we may send you occasional emails about new products, special offers, or other news we think you may find interesting. You can unsubscribe from these emails at any time.
Information sharing and disclosure:
We will not sell, rent, or trade your personally identifiable information with any third parties. We may share your information only in the following limited circumstances:
- With service providers: We may share necessary information with third-party vendors who perform services on our behalf, such as payment processors and shipping contractors, to fulfill your order.
- For business transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new owner.
- For legal requirements: We may disclose your information if required by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.
Data security: We are committed to ensuring the security of your information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
Your privacy rights:
You have certain rights regarding your personal information. You can:
- Opt-out: You may opt-out of future contact from us at any time.
- Access and correct: You can contact us to see what data we have about you and to change or correct any inaccurate data.
- Delete: You can request that we delete any personal data we have about you.
To exercise any of these rights, please contact us using the information provided below.Children's privacyOur services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can remove it.
Changes to this policy:
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the effective date at the top.Contact usIf you have any questions or concerns about this privacy policy or our data practices, please contact us at:
K. Adam Long Artisan Furniture
erin@longartisanfurniture.com